An e-course showing how the "zero defects" target of today's TQM can be achieved.
Zero Defects. That's the simple and, at the same time, extremely challenging target set by modern TQM under the Lean Thinking philosophy. Is it achievable? This e-course wants to prove that, YES, it is.
By illustrating the main TQM tools available to all enterprises to get to the target - 100% Testing, the 6 Sigma Methodology and the Poka-Yoke Discipline - in rather great details and with lots of examples and case studies, this e-course gives the basis as well as practical guidelines for the purpose.

by Carlo Scodanibbio (https://www.scodanibbio.com)